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Our unwavering dedication leads us to deliver top-notch care daily for the betterment of Aussie pets. Collaboratively, we ensure both pets and parents enjoy the finest experience in their interactions with us.
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Comprising unique and talented individuals, our team shares a unified mission: helping Aussie Pets thrive alongside their forever families.
Our team of Insurance and Veterinary professionals brings over 100 years of combined expertise, focusing on the health and wellbeing of Australian pets.
Pet Health Insurance Services is committed to doing great work within our communities. We have supported, and continue to support businesses doing good work for Australian pets and their families.
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Pet Health Insurance Services are proud members of PIAA. Pet Industry Association remains the ONLY trade-only Association within Australia, dedicated to the protection of the pet industry, representing pet care professionals and promoting improved standards and education.
End to End Management
We offer end-to-end management of the customer journey for our partners, including sales, policy services and claims processing.
Full turnkey solutions, from product development & design, online and call centre sales and fulfilment, as well as customer service, and claims handling and management.
Simple Process
We have designed our products with the input from veterinary experts and professionals, and we have designed our platform with our customer journey in mind. Keeping the process simple and transparent the whole way through.
We know insurance can be difficult to understand for many Australians. For that reason we have used the WriteMark plain language standard when creating policy documents and Product Disclosure Statements for our partners.
Our Platform
We have partnered with a platform provider that delivers cloud-native, API-driven functionality.
Our innovative platform makes it simple to create seamless pet insurance solutions for our partners, delivering fast, cost effective solutions with great customer outcomes.
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It’s important to Pet Health Insurance Services that all partnerships result in great outcomes. This means that all parties, Pet Health Insurance Services, our partners and their customers, get value from the relationship. At our company, we embrace testing new ideas to discover mutually beneficial solutions. We value feedback and open communication, demonstrating a strong dedication to the success of all parties. We invite prospective partners to join us on our promising journey for long-term collaboration.
The pets and their parents we service are at the heart of everything we do. Our call centre consultants are conscious of the trust our partners place in them when engaging with their customers. Our results are testament to the experiences customers have with our dedicated team of professionals and pet enthusiasts. Our results are testament to the experiences our customers have with our dedicated team of insurance professionals and pet enthusiasts.
Auto & General are the underwriters we have chosen to work with. Auto & General are on a mission to provideAustralians with affordable and dependable insurance solutions. They are a global company with over 50 years of underwriting experience across various insurance products. You can find out more about Auto & General here.
We know that making a claim can be daunting and confusing at times. Injuries and illnesses to furry family members are often difficult times and can also come with technical terms and medical jargon which needs expert knowledge to deliver the best claims outcomes. For that reason the majority of our claims team are ex-vet nurses and veterinary professionals. Their knowledge means that claims are processed with minimal delays and confusion, leading to great outcomes for pets and pet parents. We make it easy for customers to claim, or for their vets to claim on their behalf by phone or through an easy step-by-step online lodgement form.