Pet Health Insurance Services is an Authorised Representative (AR 1282153) of the general insurer and underwriter Auto & General Insurance Company Limited (AGIC) ACN 111 586 353, Australian financial services licence (AFSL) 285571.
AGIC has granted us authority to negotiate contracts on their behalf and issue and administer pet insurance policies.
AGIC is part of the international BHL Group. With nearly nine million customers, the group includes one of the largest direct personal lines insurers in South Africa, and one of the largest personal lines insurance intermediaries in the United Kingdom.
We want to set a new standard for pet insurance in Australia through:
State-of-the-art operating systems
Passionate and skilled consultants
Smart digital and call-centre processes
What we do
We manage the end-to-end pet insurance customer journey for our partners, including sales, service and claims processing (excluding escalated complaints, which AGIC handles).
Veterinarians can speak directly with one of our in-house veterinary officers about our partners’ pet insurance products and/or customer claims.