Pet Health Insurance Services

Established in 2020, Pet Health Insurance Services Pty Ltd (ABN 59 638 910 675) is a specialist pet insurance underwriting business.

We provide great-value pet insurance solutions to Australian insurance companies and their customers.

Our underwriter

Pet Health Insurance Services is an Authorised Representative (AR 1282153) of the general insurer and underwriter Auto & General Insurance Company Limited (AGIC) ACN 111 586 353, Australian financial services licence (AFSL) 285571.

AGIC has granted us authority to negotiate contracts on their behalf and issue and administer pet insurance policies.

AGIC is part of the international BHL Group. With nearly nine million customers, the group includes one of the largest direct personal lines insurers in South Africa, and one of the largest personal lines insurance intermediaries in the United Kingdom.

Our mission

We want to set a new standard for pet insurance in Australia through:

State-of-the-art operating systems

Passionate and skilled consultants

Smart digital and call-centre processes

What we do


We manage the end-to-end pet insurance customer journey for our partners, including sales, service and claims processing (excluding escalated complaints, which AGIC handles).

Veterinarian support

Veterinarians can speak directly with one of our in-house veterinary officers about our partners’ pet insurance products and/or customer claims.

Brands and partners

Privacy policy

To find out how we collect, store, use and disclose the personal information of our partners’ pet insurance customers, please read our privacy policy.